Online security

Phishing is a social engineering technique used by cybercriminals to impersonate a trusted organization by sending fraudulent emails to obtain confidential information.

In order to impersonate the person or entity they are trying to impersonate and improperly obtain information, these emails usually include the organisation’s logo or brand image and attempt to convey urgency and fear to make the user perform the requested actions.

In addition to phishing via email, cybercriminals use SMS text messages (smishing), phone calls (vishing) and social media by creating fake pages and profiles.

Since this deceptive practice is becoming increasingly widespread, we suggest you protect yourself by following some general advice:

• Do not open messages from unknown or unsolicited users – delete them straight away.
• Pay special attention to the real address of the sender; this type of malicious email will often use a domain that is very similar to the legitimate email address of the organization.
• Be cautious when clicking on links or downloading attachments in emails, SMS, WhatsApp or social media, even if they come from known contacts.
• Be wary of messages urging you to take immediate and urgent action.
• Always keep your operating system and antivirus up to date. In the case of the antivirus, make sure it is enabled.

If, after reviewing the information on this page, you still have doubts or questions about the legitimacy of an email or SMS apparently sent from Sener, we recommend you contact us through the account [email protected].